Caregiver Portal and Device Set Up
Thanks for joining Pinwheel
We're excited to be part of your family's journey on a healthy relationship with technology.
🎯 Tip Use a computer for initial setup process.Setup Steps
Set up your Caregiver Portal account
Connect Cellular Service to the Phone
Power on the Pinwheel
Set up your Caregiver Portal Account
Click the "sign up" button and follow the on-screen guidance at caregiver.pinwheel.com
Note: The sign-up process will ask you for billing information. If you purchased a prepaid subscription along with your device, your Pinwheel should have arrived with a card containing your personalized Prepaid Subscription Coupon code. This code will make sure you are properly credited for your purchase. If you did not receive one or you misplaced it, please contact Customer Care for assistance at 888.903.7977
Connect Cellular Service to the Phone
Power on the Pinwheel
Tap the Pinwheel Settings app icon on the phone and select “Always Run Pinwheel”
Your child's Pinwheel is ready to go!
When you're ready to explore more Pinwheel settings and customizations, come back to this page and continue from here!
Start small and limited, and grow together over time. It’s better to add features and apps later than to have to take away freedoms or add restrictions.General Phone-Parenting Tip
Did you know? Most apps in the world have hidden access to the web, adult content, social media, and other elements that may not suitable for your kid. Pinwheel investigates apps thoroughly. We block the loopholes we can block, and we label all our 600+ apps with information about factors that may affect your decision about when and if to allow a particular app. If there are other factors you wish we would identify or other apps you wish you had in our library, please share with us your thoughts. We welcome your input!APPS
Here's how to add more apps to your child's Pinwheel:
TIPS
Generally, the best practice for a child new to having a personal communication tool is to begin with you managing their contacts, and limiting them only to people you trust with your child.CONTACTS
Ideally, you want to set it up so that they are always free to choose from whatever is currently on the phone. At the very least, you can use it to automatically limit the phone functions at night to protect their healthy sleep.SCHEDULE
Scheduling lets you allow different things on your child's phone at different times. Terms to know:
Edit Daily Schedules
Define Modes
Modes include apps, contacts, and routines, all enabled or disabled as a group.
Assign Daily Schedules to Calendar Dates
Routines show up as a checklist on your child's Pinwheel during specific Modes or times of day. They can be super useful for teaching children responsibility and independence without you having to remind them as much. They see a confetti shower when they complete a checklist!ROUTINES
Other sections in Caregiver Portal
The following sections don't need any setup. This information is to help you know what you're seeing in the Caregiver Portal and to get to know the possibilities of Pinwheel!
Phone History
Device Panelshowsthe device's WiFi connection, battery life, thePinwheel ID(which Customer Care will ask for, if you contact them for help), storage, and the device locator.Dashboard Overview
If anything isn't working as expected or you have questions, please reach out to Customer Care. We're happy to help! Daily Hours Live Chat Text or call Email
7 am to 9 pm Central Time
Tap on the Support icon in the bottom right corner of this page
(888) 903-7977
support@pinwheel.com